To give you peace of mind with every purchase, we offer a 30-day return and exchange guarantee. You may exercise the following rights within 30 days from the date of purchase.

• Refund: Accepted only for brand-new, unopened, and unused items in their original, complete packaging with all accessories, tags, and labels intact.
• Exchange: Available for items that have been opened or used only if they have defects or damage not caused by the customer (non-human factors).

• Within 30 days of purchase, contact the dealer’s customer service or visit the dealer’s physical store in person.
  
  Bring the following:
  • The original product
  • The original invoice or App member purchase record
  • Order number as proof of purchase
• If applying through customer service, please also provide clear photos and/or videos of any defect or damage.
• The product must remain in its complete original packaging with all accessories, gifts, and labels.
• After verification, customer service will provide the address of the designated store and guide you through the next steps.

• Return and exchange must be processed in person at the designated dealer’s store (we do not accept mailed returns).
• Store staff will inspect the product on-site to confirm it meets the return/exchange conditions.
• Once approved:
  • Refund will be issued via the original payment method. The time it takes for the refund to appear in your account depends on the payment provider.
  • Exchange will be for the identical model only.
  • Refund are limited to the actual amount paid for the product and exclude shipping fees, vouchers, promotional discounts, and any bank or credit card transaction fees.

• All return/exchange requests must be made within 30 days of purchase. Requests after this period will not be accepted.
• Promotional, discounted, clearance, or special-offer items may have different or restricted return policies (please refer to the specific promotion terms).
• Refunds are only available for brand-new, unopened, and unused items with complete original packaging and all accessories. Exchanges are only available for manufacturing defects or damage not caused by the customer, and the item must still include complete packaging and all accessories.
• If, upon inspection, the product does not meet the above conditions or differs from the submitted application, the return or exchange will be rejected.
• We do not accept returns or exchanges by mail.
• Only the same model may be exchanged; requests to exchange for a different model or product will not be accepted.
• Our company reserves the right to amend these terms and conditions at any time without prior notice.
• In case of any disputes, our company reserves the right of final decision.
• In the event of any discrepancy between the Chinese and English versions of these return and exchange terms and conditions, the Chinese version shall prevail.